Privacy Policy

Last Updated: February 13, 2026

1. Introduction

Ketabolix ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.ketabolix.co.il (the "Site") or interact with our services.

This policy complies with the Israeli Privacy Protection Law, 5741-1981, and its amendments (including Amendment 13), as well as the Privacy Protection Regulations (Data Security), 5777-2017.

Our Contact Information:
Ketabolix
Address: 33 Pierre Koenig St., 2nd Floor, Jerusalem, Israel
Phone/WhatsApp: +972 55-304-4074
Email: ketabolix@gmail.com
Operating Hours: Sunday–Thursday, 9:00 AM – 5:00 PM


2. What Information We Collect

We collect the following types of personal information:

2.1 Information You Provide Directly

  • Contact Form / File Download Form: When you fill out a form to receive informational materials (e.g., our treatment guide), we collect:

    • Full name

    • Email address

    • Consent to receive marketing communications (optional checkbox)

  • WhatsApp Communication: When you contact us via WhatsApp, we may collect your phone number and message content for correspondence purposes.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information:

  • WordPress Cookies: Our Site uses WordPress, which sets functional cookies for site operation and user experience.

  • IP Address: Your device's IP address for security and analytics purposes.

  • Browser Information: Browser type, version, and language preferences.

  • Device Information: Device type (desktop/mobile), operating system.

  • Usage Data: Pages visited, time spent on pages, referring website, and navigation patterns.

2.3 Third-Party Tools

We use or plan to use the following third-party services that collect data:

  • Smoove: Email marketing and CRM platform. When you consent to receive marketing communications, your name and email are sent to Smoove for managing our mailing list. Smoove Privacy Policy

  • Google Analytics (planned): Web analytics service that tracks and reports website traffic. Google Analytics uses cookies to analyze how users interact with our Site. Google Privacy Policy

  • Hotjar (planned): Behavior analytics tool that uses cookies and tracking scripts to understand how visitors use our Site (heatmaps, session recordings). Hotjar Privacy Policy

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Providing Services

  • Responding to your inquiries via forms or WhatsApp

  • Sending you requested informational materials (treatment guides, brochures)

  • Scheduling and managing appointments

  • Providing customer support

3.2 Marketing Communications (With Your Consent)

  • Sending newsletters, updates, and promotional materials about our services

  • Informing you about new treatments, workshops, or events

  • Note: You can withdraw consent at any time by clicking "unsubscribe" in our emails or contacting us directly.

3.3 Website Improvement & Analytics

  • Understanding how visitors use our Site to improve user experience

  • Analyzing traffic patterns and popular content

  • Testing new features and optimizations

  • Identifying and fixing technical issues

3.4 Legal & Security

  • Complying with legal obligations and responding to lawful requests

  • Protecting against fraud, abuse, and security threats

  • Enforcing our terms of service and policies

4. Legal Basis for Processing (GDPR & Israeli Law)

Where applicable (e.g., for EU visitors), we process your data based on:

  • Consent: When you voluntarily provide information or consent to marketing communications

  • Legitimate Interests: For analytics, security, and improving our services

  • Legal Obligation: To comply with applicable laws and regulations

  • Contractual Necessity: To provide requested services or information

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your data in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our Site and services:

  • Smoove: Email marketing and CRM (name, email, consent status)

  • Google Analytics (planned): Web analytics (anonymized usage data)

  • Hotjar (planned): Behavior analytics (anonymized interaction data)

  • Upress (Hosting Provider): Our website hosting company stores all Site data on secure servers

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

  • Protect our legal rights

  • Prevent fraud or security threats

  • Comply with regulatory obligations

5.3 Business Transfers

If Ketabolix undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. You will be notified of any such change.

6. Data Storage & Security

6.1 Where We Store Your Data

Your data is stored on secure servers provided by Upress, our hosting provider, with servers located primarily in Israel. Third-party services (Smoove, Google, Hotjar) may store data on their own servers in various locations, as detailed in their respective privacy policies.

6.2 How Long We Keep Your Data

  • Contact Form Data: Retained for up to 3 years from your last interaction, unless you request deletion sooner.

  • Marketing List (Smoove): Retained until you unsubscribe or request removal.

  • Analytics Data (Google Analytics, Hotjar): Typically retained for 26 months (Google) or 12 months (Hotjar), as anonymized/aggregated data.

  • WordPress Cookies: Functional cookies expire after your session or within 1 year.

6.3 Security Measures

We implement industry-standard security measures to protect your data:

  • Encrypted data transmission (HTTPS/SSL)

  • Secure hosting environment with regular backups

  • Access controls limiting who can view personal data

  • Regular security audits and updates

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience and analyze usage.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences and track your activity.

7.2 Types of Cookies We Use

Cookie Type Purpose Duration Third-Party
Essential Cookies Required for the Site to function properly (WordPress functionality, security) Session / 1 year No
Analytics Cookies Measure website traffic and user behavior (Google Analytics, Hotjar – planned) 26 months / 12 months Yes
Marketing Cookies (Not currently used, reserved for future ad campaigns) N/A N/A
 
 

7.3 Managing Cookies

You can control and delete cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies

  • Firefox: Options > Privacy & Security > Cookies

  • Safari: Preferences > Privacy > Cookies

Please note that disabling essential cookies may affect the functionality of our Site.

Third-Party Opt-Outs:

8. Your Rights Under Israeli Law

Under the Israeli Privacy Protection Law (Amendment 13 and related regulations), you have the following rights regarding your personal information:

8.1 Right to Access (Right to Know)

You have the right to request confirmation of whether we hold your personal data and to receive a copy of that data.

8.2 Right to Correction

You may request correction of inaccurate or incomplete personal information.

8.3 Right to Deletion

You may request deletion of your personal data, subject to certain legal exceptions (e.g., legal obligations, ongoing services).

8.4 Right to Object / Restrict Processing

You may object to or request restriction of processing your data for certain purposes (e.g., direct marketing).

8.5 Right to Data Portability

You may request a copy of your data in a structured, commonly used, and machine-readable format.

8.6 Right to Withdraw Consent

If we process your data based on consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: ketabolix@gmail.com

  • Phone/WhatsApp: +972 55-304-4074

  • Mail: Ketabolix, 33 Pierre Koenig St., 2nd Floor, Jerusalem, Israel

We will respond to your request within 30 days as required by Israeli law. In some cases, we may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at ketabolix@gmail.com, and we will delete it promptly.

10. International Data Transfers

If you are accessing our Site from outside Israel (e.g., the EU), please note that your data may be transferred to and processed in Israel or other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws (e.g., GDPR Standard Contractual Clauses).

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, external resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new services. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Material changes will be communicated via:

  • A prominent notice on our homepage

  • Email notification to registered users (if applicable)

Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

13. Contact Us & Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Ketabolix
Address: 33 Pierre Koenig St., 2nd Floor, Jerusalem, Israel
Email: ketabolix@gmail.com
Phone/WhatsApp: +972 55-304-4074
Operating Hours: Sunday–Thursday, 9:00 AM – 5:00 PM

Complaints to the Privacy Protection Authority:
If you believe your privacy rights have been violated, you may file a complaint with the Israeli Privacy Protection Authority:

14. Consent to This Policy

By using our Site, submitting a form, or contacting us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

© 2026 Ketabolix. All Rights Reserved.

 

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